- Home
- Support and customization
We stay after go-live. Pharm_ERP grows with your plant.
An ERP is only as good as the people behind it. MountScore implements Pharm_ERP with you, validates it with you, supports it every day after - and shapes it to the way your plant actually works.
We want every business that cannot afford mistakes - starting with regulated manufacturers - to run on software they can defend on an inspection day - built for the rules they work under, with AI that stays under control, on their own servers, from a partner who stays for the long run.
- Yours
- Your server, your data, your database - no lock-in to our cloud
- Open
- Built on a proven open-source ERP engine, extended only through add-ons
- Global
- Based in India, working worldwide - with local rules such as India's GST and payroll built in
- Ahead
- A public roadmap: GST returns, TDS, Schedule III, complaints and recall, stability
From the first conversation to years of support
Each step is agreed with you up front - what is done, by whom, and what you receive at the end of it.
- 01UnderstandYour departments, flows, documents and people
- 02Fit studyWhat works as it is, what is configured, what is built
- 03ConfigureCompanies, plants, roles, numbering, rules, templates
- 04MigrateMasters and opening balances, checked record by record
- 05ValidateURS, risk assessment, IQ / OQ / PQ where you need it
- 06TrainBy role, on your own data, with train-the-trainer
- 07Go liveDepartment by department, with us on hand
- 08Support and improveHelp every day, upgrades, and the next improvements
The support we can give
Choose what you need. Response times, hours and on-site visits are agreed in each support contract.
Implementation
A plan, a team and a date - for one department or the whole plant.
- Configuration of companies, plants, roles and rules
- Templates, numbering, print formats and reports set up
- Rolled out department by department
Data migration
Your masters and history moved in, and checked.
- Materials, products, suppliers, customers, employees
- Formulas, protocols and documents
- Opening stock and balances, reconciled record by record
Validation support
The evidence that the system works as intended, for your use.
- User requirements, risk assessment and traceability
- IQ, OQ and PQ protocols, execution and reports
- Periodic review and change control afterwards
Training
People confident on day one, and new joiners later.
- Role-based sessions on your own data
- Train-the-trainer for your key users
- How-to guides and tours built into every screen
Helpdesk
Someone to ask, and someone who fixes it.
- Questions, problems and requests tracked to closure
- Remote help, and on-site visits where agreed
- "Report a problem" from inside the ERP, with a screenshot
Upgrades and health
The system kept current, backed up and healthy.
- Upgrades with your customizations kept
- Backups checked by restoring them
- Server, security and performance checks
Shaped to your plant - two ways
Much of Pharm_ERP is changed by your own administrators, without code. What goes further, we build - as add-ons, so upgrades keep working.
Configured by your team - no code
The tools your administrators use themselves.
- Screens and fields: designers for windows and processes
- Workflows and approvals: the workflow designer and named action buttons
- Document numbers to your own patterns and conditions
- Reports and charts, approved by QA before use
- Print layouts and Word templates with your letterhead
- Roles and access down to the field; company settings
- AI skills and house style written by your own experts
Built for you by MountScore
When your process needs something new.
- New modules and department apps for processes we do not cover yet
- Integrations with your other systems through APIs, files and database interfaces
- Dashboards and management reports beyond the report builder
- Data imports from your old systems and spreadsheets
- Phone flows for the floor - approvals, logbooks, checks
- AI evaluations on your own questions, and new assistant skills
Every customization is an add-on
The ERP's core is never edited. What we build sits beside it as a separate add-on, so the core can be upgraded without losing your changes - and in a validated system, each change goes through your change control with its own evidence.
How we work with you
The same rules we build our products by.
Measure, then build
We look at your real data and your real process before we change anything.
Seen working, then done
A change is finished when you see it working in your system - not when the code compiles.
Save people time
Every change should save its users time and be usable without a technical background.
Plain language
Plans, reports and error messages written so the people who use them understand them.
Written down
What was agreed, what was built and how it was tested - handed over with the work.
Honest about the roadmap
What is built is built; what is coming is marked as coming. We do not sell what does not exist.
Start where it makes sense for you
Every engagement is scoped and priced for your plant - tell us what you need and we will propose it.
See it with your own process
We walk you through the product with your own departments in mind, or you can look around the live demos first.